Innovation Tips
...ideas for building collaborative innovation
July/Aug 2008
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You don't have to have an MBA to know how to lead an organization. Of course, the technical information helps, although as Bill Gates or Steve Jobs could tell you, you can also learn that on the job. (Not only do they not have MBA's; they are both college dropouts.)

More importantly, successfully leading a vital organization has much to do with social intelligence rather than technical intelligence. How you lead as a person is often more important for organizational outcomes than what you know.

In this issue, we feature those valuable personal attributes that constitute high social intelligence—the intelligence we all learned in kindergarten when we learned to play well with others.

We may all readily recognize, from personal experience, two kinds of leaders in the work place: those we like and those we don't.

In his recent book, Social Intelligence, Daniel Goleman has compiled a list of attributes that characterize both of these types of leaders. The list seems to have universal appeal. He has asked people in dozens of groups around the world—from schoolteachers to CEOs—how they would describe a good boss versus a bad one.

Their answers are remarkably consistent. The "good bosses" are those with high social intelligence—the capacity to "play well" with others. The bad ones have "issues."

Here are his lists, compiled from many people in many different cultures:

Good Bad
Great listener Blank wall
Encourager Skeptic
Communicator Secretive
Courageous Intimidating
Sense of humor Ill-tempered
Empathetic Self-centered
Decisive Indecisive
Takes responsibility Blames others
Humble Arrogant
Shares leadership Mistrustful

What if you thought of these attributes as checklists for yourself, irrespective of your role in the organization? If you want to engender enthusiasm and create a vital organization, then learn to move toward the attributes on the left.

Here is a practical suggestion for building a vital and enduring organization. Use the lists above for a 360 review. Get candid feedback from the people around you about how they perceive your style of interaction. You could think of these two lists of attributes as polar opposites on a broad continuum. Ask people to rate your position on that continuum.

Learn to play well with others. The lessons from kindergarten tend to be forgotten as adults. Yet those basic lessons are the heart of a vital and enduring organization.
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