June 2001

 

Innovation Tips

Éideas to help you foster collaborative innovation

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Testing PrototypesÑNot Betting the Farm

 

InnovationÑcreating new valueÑalways carries some measure of risk. If the innovation is a significant one, the risk may also be quite significant. Market tests, surveys and focus groups may not accurately assess the introduction of something truly new. A new concept must often be introduced to prospective users and tried before reliable information about it can be learned and applied.

 

When Ford introduced their new Edsel in the 1950Õs, after conducting exhaustive market research, they were confident that they were creating a great success. It flopped. When Chrysler introduced the LeBaron convertible, they built a prototype and Lee Iacoca drove it back and forth to work for a while. When people stopped him on the highway wanting to know where he bought that Ògreat carÓ, they put it in production. It was a runaway success. Ford relied on market research; Chrysler built a prototype. Ford jumped in with both feet; Chrysler put their toes in the water. Both took on great risk; but one took a bath while the other took a load off its debt structure.

 

Entrepreneurs are often thought of as risk takersÑthey bet the farm; they put it all on red. Yet research suggests that successful entrepreneurs are often not big risk takers. In fact, they do all they can to contain risk.

 

One way to contain risk, as Chrysler demonstrated through the introduction of the LeBaron convertible, is through prototypesÑpilot projects used to test a new idea. Focus groups, surveys, personal interviews and systems thinking all have their important place. But for the introduction of a truly new idea, there are few substitutes for prototypes. A prototype can quickly pinpoint the successes and trouble spots in a new idea and it can test the idea without betting the farm or restructuring the whole organization. Out of these often playful or rough pilot projects, seriously effective new processes, products and approaches emerge.

 

Prototypes test the water before committing huge organizational resources. They create the space for creative thinking to occur before the project becomes an unwieldy behemoth.

 

Many of the worldÕs most successful innovators thrive on prototypes: Hewlett Packard, 3M, and Southwest Airlines to name a few. Companies less inclined to use prototypes often fall behind. Their inability to successfully test ideas with prototypes has often been at the root of their decline in market prominence.

 

ProtoypesÑpilot projects to test an ideaÑgenerate invaluable knowledge for effective innovators. Those organizations that innovate through prototypes are among the most likely to thrive.

 

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