February 2004

 

Innovation Tips

...for thriving on collaborative innovation.

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Expect the Unexpected

 

In a world of big boardrooms, gigantic plans, mighty strategies and powerful tactics, the words of the ancient Greek sage Heraclitus speak softly to us through the millennia—expect the unexpected.

 

So sweet-sounding are the words of the enigmatic philosopher. His fragmented wisdom speaks to us today like some oracle in the wind. It whispers as a reminder that we are not in control.

 

How different is the timbre of his words from those left on the mammoth pedestal of Shelley's ancient mythic king: "Gaze on my words ye mighty, and despair!"

 

Heraclitus suggests that we are not so great. Rather, he calls us to the task and sacred journey of paying attention to what he called the Logos—the subtle, profound, life-giving reason of life. "Expect the unexpected" reminds us that we may make our strategic plans and set our goals and priorities, but events are not under our control. Our hubris may be our undoing.

 

In this age of discontinuity where only one thing is certain—that nothing is certain—we must look again to the ancient wisdom of those who knew life more dearly than we do today.

 

We are here to respond, not to direct, nor to control. Our role is to serve. If we are to serve well, our plans and strategies must always be subject to what is happening around us, to how those we serve are responding to our work.

 

The greatest opportunities for both success and service lie in the unexpected. If we are embedded too deeply in our controlling plans and strategies, we will miss these opportunities every time. The unexpected occurs along the side of the highway of great plans and strategies.

 

For those travelling at breakneck speeds to their planned destination, they will miss the serendipitous episodes of the unexpected, and in missing them, will miss the greatest opportunities for innovation.

 

Strategic innovation is the road to thriving success, not strategic planning. Strategic innovation requires listening to our friend and ancient sage: expect the unexpected. The side roads and byways of unexpected successes and failures are, ironically, the surest way to the success we seek.

 

The superhighways of control will often swiftly deliver us to the same empire-building destination that awaited Shelly's mythic king: "Amid the decay of that colossal wreck, boundless and bare, the lone and level sands stretch far away."

 

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